Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management

**What's New?**

• ➥ Latest Update (Jun 2025)
• ➥ 4 Topics Added
• ➥ 5 Course Bundle
• ➥ Free Student ID Card (Digital)
• ➥ Free MCQ Based Assessment with Unlimited Retake Exam

Numerous businesses struggle to stay afloat in the global market even with great products. The critical difference often lies in their customer service. A staggering 83% of consumers feel undervalued by brands despite showing loyalty, whereas poor customer service is estimated to cost UK businesses £7.3 BILLION per month in lost productivity and churn. So, gain strategic advantage and become indispensable asset in any thriving UK organisation with our Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management program.

This comprehensive bundle dives deep into the art of customer service, starting with foundational principles and advancing to strategic communication and conflict resolution. You'll master the nuances of phone-based interactions, understand the critical importance of Know Your Customer (KYC) protocols, and develop the emotional intelligence needed to navigate difficult situations with grace and effectiveness. Each module is designed to equip you with practical, immediately applicable skills that will elevate your professional standing.

Perfect for aspiring customer service professionals, existing team members seeking advancement, or anyone looking to enhance their interpersonal skills, this customer service course is your pathway to career excellence. Enrol today and exceed customer expectations after acquiring the skills in customer service with our program!

Additional Programs Included with this Customer Service Training Bundle:

• Course 01: Level 2 & 3 Diploma in Customer Service
• Course 02: Communication Skills
• Course 03: Conflict Management
• Course 04: Phone-based Customer Service
• Course 05: Know Your Customer (KYC)

Learning Outcomes of this Customer Service Program:

• Master essential customer service principles and practices.
• Develop powerful communication skills for clarity.
• Resolve conflicts effectively and professionally.
• Excel in phone-based customer interactions.
• Understand critical Know Your Customer (KYC) protocols.
• Enhance overall professional communication abilities.

Why Would You Choose the Level 2 & 3 Diploma in Customer Service Training From Royal Open College?

• Immediate access to Customer Service program awaits!
• Our Customer Service course is self-paced.
• Our Customer Service course comes with a 14 Days Money-Back Guarantee.
• Earn UK recognised accredited Certificate
• Learn Customer Service essentials from any corner of the globe.
• Customer Service course is affordable and simple to understand.
• Dive into Customer Service programs immersive online modules.
• Lifetime resources with Diploma in Customer Service.
• 24/7 expert support with our Customer Service program.

What Our Learners Say About Royal Open College:

★★★★★ Reviewed by Samantha Jones
“The lessons were well-structured and easy to follow, and I loved that I could study at my own pace. It gave me the confidence and knowledge to take the next step in my career.”

★★★★★ Reviewed by Daniel Morgan
“A brilliant course with up-to-date content and practical insights. Highly recommended for anyone wanting to boost their qualifications!”

★★★★★ Reviewed by Richard Jackson
“The course was comprehensive, affordable, and very accessible. I learned so much and now feel much more prepared for real-life scenarios in my field.”

Reed Courses Certificate of Completion

Digital certificate - Included

• Module 01: Introduction to Customer Service 07:46

  • 1: Module 01 - Introduction to Customer Service 07:46

• Module 02: Customer Service Standards 09:44

  • 2: Module 02 - Customer Service Standards 09:44

• Module 03: Understanding Customer Behaviour 10:15

  • 3: Module 03 - Understanding Customer Behaviour 10:15

• Module 04: Communication Skills 12:09

  • 4: Module 04 - Communication Skills 12:09

• Module 05: Listening Skills 09:46

  • 5: Module 05 - Listening Skills 09:46

• Module 06: Telephone Etiquette 08:28

  • 6: Module 06 - Telephone Etiquette 08:28

• Module 07: CRM (Customer Relationship Management) 12:23

  • 7: Module 07 - CRM (Customer Relationship Management) 12:23

• Module 08: Communication and Leadership 09:25

  • 8: Module 08 - Communication and Leadership 09:25

• Module 09: Communication in the Workplace 09:56

  • 9: Module 09 - Communication in the Workplace 09:56

• Module 10: Live Chat Support 09:12

  • 10: Module 10 - Live Chat Support 09:12

• Module 11: Persuasive Communication 10:20

  • 11: Module 11 - Persuasive Communication 10:20

• Module 12: Social Media Customer Service 10:56

  • 12: Module 12 - Social Media Customer Service 10:56

• Module 13: Intercultural Communication 09:59

  • 13: Module 13 - Intercultural Communication 09:59

• Module 14: Handling Customer Complaints 10:32

  • 14: Module 14 - Handling Customer Complaints 10:32

• Module 15: Conflict Resolution 09:24

  • 15: Module 15 - Conflict Resolution 09:24

• Course Completion 02:00

  • 16: Final Words 01:00
  • 17: Order Your CPD Certified Certificate (Optional) 01:00

Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management

This Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management course is designed to equip individuals with comprehensive knowledge and in-demand skills essential while being specifically tailored for aspiring and current customer service professionals, supervisors. The course ensures learners can build strong customer relationships, manage diverse interactions, and confidently resolve challenging situations while contributing to a positive customer experience, aligning with modern industry demands.

★★★ Course Curriculum of the Level 2 & 3 Diploma in Customer Service Program ★★★

Module 01: Introduction to Customer Service
Learn the foundational principles of customer service, its critical role in business success, and how it fosters lasting customer relationships.

Module 02: Customer Service Standards
Understand how to establish, maintain, and exceed customer service standards, ensuring consistency and excellence in all interactions.

Module 03: Understanding Customer Behaviour
Explore various customer profiles, their underlying needs, expectations, and motivations to tailor your service approach for maximum engagement.

Module 04: Communication Skills
Develop core verbal and non-verbal communication techniques essential for clear, empathetic, and impactful interactions in a professional setting.

Module 05: Listening Skills
Master the art of active and empathetic listening, a crucial skill for understanding customer needs, building rapport, and resolving issues efficiently.

Module 06: Telephone Etiquette
Acquire professional telephone communication practices, including call handling, voice modulation, and effective problem-solving over the phone.

Module 07: CRM (Customer Relationship Management)
Understand the principles and practical applications of CRM systems for managing customer data, improving relationships, and personalizing service delivery.

Module 08: Communication and Leadership
Explore the interplay between communication and effective leadership, focusing on how clear communication drives team performance and organizational goals.

Module 09: Communication in the Workplace
Learn best practices for professional communication within an organizational setting, including internal correspondence, meetings, and team collaboration.

Module 10: Live Chat Support
Develop specialized skills for providing prompt, clear, and effective customer assistance through live chat platforms.

Module 11: Persuasive Communication
Discover strategies for crafting compelling messages, influencing decisions, and building consensus in various professional and customer service contexts.

Module 12: Social Media Customer Service
Gain expertise in managing customer queries, feedback, and brand reputation across different social media channels.

Module 13: Intercultural Communication
Learn to navigate communication across diverse cultural backgrounds, fostering understanding and respect in a globalized service environment.

Module 14: Handling Customer Complaints
Master techniques for effectively receiving, addressing, and resolving customer complaints, transforming negative experiences into opportunities for loyalty.

Module 15: Conflict Resolution
Acquire essential strategies and tactics for mediating disputes, de-escalating tense situations, and achieving positive outcomes in professional conflicts.

Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management

Anyone who is interested in Customer Service can enrol in this course, like:

• New customer service representatives.
• Existing customer service professionals.
• Call centre agents.
• Client relationship managers.
• Sales and marketing staff.
• Anyone improving people skills.

From this Level 2 & 3 Diploma in Customer Service course, you will get the theoretical knowledge that need to excel in this field. After completing our course, you can also enrol in the following courses:

• Level 1 Award in Customer Service (RQF)
• Level 2 Award in Customer Service (RQF)
• Level 1 Diploma in Customer Service (RQF)
• Level 2 Diploma in Customer Service (RQF)
• Level 1 Certificate in Customer Service (RQF)
• Level 2 Certificate in Customer Service (RQF)
• Level 2 Certificate in Principles of Customer Service
• Level 2 Certificate in Principles of Customer Service (RQF)
• Level 3 Certificate in Principles of Customer Service
• Level 3 Certificate in Principles of Customer Service (RQF)
• Level 2 NVQ Certificate in Customer Service (RQF)

Level 2 & 3 Diploma in Customer Service with Communication Skills & Conflict Management

There is no prior requirement to enrol on this Customer Service course. All you need to enrol in this program is a smart device and stable internet connection access.

After completing this Level 2 & 3 Diploma in Customer Service course, you join in positions such as:

• Customer Service Advisor: £20,000 - £28,000
• Contact Centre Agent: £19,000 - £26,000
• Customer Relations Officer: £22,000 - £30,000
• Client Service Representative: £21,000 - £29,000
• Complaints Handler: £23,000 - £32,000
• KYC Analyst (Entry-Level): £24,000 - £35,000

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